{"product_id":"building-great-customer-experiences-0333990137","title":"Building Great Customer Experiences","description":"\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 0333990137\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Shaw, Colin\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e New\u003c\/p\u003e\u003cp\u003eThis book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.\u003c\/p\u003e","brand":"Mia Karts","offers":[{"title":"Default Title","offer_id":51738639630624,"sku":"NEW0333990137","price":62.21,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0980\/7426\/3840\/files\/61UQf2_i0XL.jpg?v=1779608515","url":"https:\/\/miakarts.com\/products\/building-great-customer-experiences-0333990137","provider":"Miakarts Books","version":"1.0","type":"link"}