{"product_id":"call-center-operations-profiting-from-teleservices-0070164304","title":"Call Center Operations: Profiting from Teleservices","description":"\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 0070164304\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Day, Charles E.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e New\u003c\/p\u003e\u003cp\u003eOptimize call center technologies and boost your bottom line. Open up new sales opportunities and improve customer service with today's newest teleservice technologies! Call Center Operations: Profiting from Teleservices , by Charles E. Day, puts at your fingertips everything you need to understand computer telephony integration...assess available methodologies...and pick the ones right for your business needs. This hands-on guide covers all the angles: management and marketing issues such as business-to-business and business-to-consumer campaigns, facility and people resources, and call center organization; network architectures, including ISDN; PBX\/ACD functionality; local,long distance and cable providers; and more; automatic and predictive dialing...client server technology...GUIs and legacy hosts; call center software packages and systems; workload management, forecasting and staff schedule modeling and much, much more!\u003c\/p\u003e","brand":"Mia Karts","offers":[{"title":"Default Title","offer_id":51663997337888,"sku":"NEW0070164304","price":86.07,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0980\/7426\/3840\/files\/61VYklMpMKL.jpg?v=1778875171","url":"https:\/\/miakarts.com\/products\/call-center-operations-profiting-from-teleservices-0070164304","provider":"Miakarts Books","version":"1.0","type":"link"}