{"product_id":"cases-in-hospitality-management-a-critical-incident-approach-047168693x","title":"Cases in Hospitality Management: A Critical Incident Approach","description":"\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 047168693X\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Hinkin, Timothy R.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e New\u003c\/p\u003e\u003cp\u003eCases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry - both positive and negative - and then to describe the organizations response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants - are included, as are fifteen new cases and a new section on hospitality technology.\u003c\/p\u003e","brand":"Mia Karts","offers":[{"title":"Default Title","offer_id":51895001055520,"sku":"NEW047168693X","price":66.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0980\/7426\/3840\/files\/61RMVm-GtvL.jpg?v=1782029168","url":"https:\/\/miakarts.com\/products\/cases-in-hospitality-management-a-critical-incident-approach-047168693x","provider":"Miakarts Books","version":"1.0","type":"link"}