{"product_id":"customer-service-in-health-care-a-grassroots-approach-to-creating-a-culture-of-service-excellence-0787952516","title":"Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence","description":"\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 0787952516\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Baird, Kristin\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e New\u003c\/p\u003e\u003cp\u003eResearch confirms that it is six times more costly to attract anew customer than it is to retain an existing one.Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards.* Chapters focus on:* Tools for establishing and measuring customer service teamgoals* Creating customer service standards unique to yourorganization* Tips on training sessions* Strategies for maintaining top-of-mind awareness of customerservice among employees* Customer service techniques for physicians and nurses* An overview of customer service as an essential component ofbusiness development and marketing\u003c\/p\u003e","brand":"Mia Karts","offers":[{"title":"Default Title","offer_id":51882322559264,"sku":"NEW0787952516","price":39.59,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0980\/7426\/3840\/files\/61U1t4ePl4L.jpg?v=1781844084","url":"https:\/\/miakarts.com\/products\/customer-service-in-health-care-a-grassroots-approach-to-creating-a-culture-of-service-excellence-0787952516","provider":"Miakarts Books","version":"1.0","type":"link"}