{"product_id":"customer-service-skills-for-success-0073397113","title":"Customer Service Skills for Success","description":"\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 0073397113\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Lucas, Robert\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e New\u003c\/p\u003e\u003cp\u003eNot the Same Old Customer Service TextbookCustomer Service: Skills for Success uses a variety of activities and example to gain and hold readers interest while providing additional insights into the concepts and skills related to customer service.The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics.The fifth edition of Customer Service: Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers and case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented. For users of previous editions, you will note a streamlined approach where we have combined material from several previous chapters. If you need the chapters on Time and Stress Management, they can be found on our Web site, www.mhhe.com\/customerservice, along with many new activities, case studies, and other support material.\u003c\/p\u003e","brand":"Mia Karts","offers":[{"title":"Default Title","offer_id":51664125559072,"sku":"NEW0073397113","price":76.67,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0980\/7426\/3840\/files\/41ZS-au6IBL.jpg?v=1778879609","url":"https:\/\/miakarts.com\/products\/customer-service-skills-for-success-0073397113","provider":"Miakarts Books","version":"1.0","type":"link"}