{"product_id":"four-seasons-the-story-of-a-business-philosophy-1591842441","title":"Four Seasons: The Story of a Business Philosophy","description":"\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 1591842441\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Sharp, Isadore\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e New\u003c\/p\u003e\u003cp\u003eThe founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brandHow did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service?Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father's small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy, and he learned by trial and error.His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a \"home away from home\" experience. But that would be possible only if everyone-from managers and supervisors to bellmen, servers, and housekeepers-was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation.Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.\u003c\/p\u003e","brand":"Mia Karts","offers":[{"title":"Default Title","offer_id":51321817202976,"sku":"NEW1591842441","price":46.1,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0980\/7426\/3840\/files\/516I1J97etL.jpg?v=1773103347","url":"https:\/\/miakarts.com\/products\/four-seasons-the-story-of-a-business-philosophy-1591842441","provider":"Miakarts Books","version":"1.0","type":"link"}