{"product_id":"good-services-how-to-design-services-that-work-9063695438-used","title":"Good Services: How to Design Services that Work","description":"\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 9063695438\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Downe, Louise\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e Used\u003c\/p\u003e\u003cp\u003eService design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a \"good\" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a \"good\" and \"bad\" service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.\u003c\/p\u003e","brand":"Mia Karts","offers":[{"title":"Default Title","offer_id":52338598281504,"sku":"USED9063695438","price":18.88,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0980\/7426\/3840\/files\/61XHrEnRIdL.jpg?v=1789101114","url":"https:\/\/miakarts.com\/products\/good-services-how-to-design-services-that-work-9063695438-used","provider":"Miakarts Books","version":"1.0","type":"link"}