{"product_id":"hotel-operations-management-0131711490","title":"Hotel Operations Management","description":"\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 0131711490\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Hayes, David K.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e New\u003c\/p\u003e\u003cp\u003eDescribing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotels-and their own-ultimate success. KEY TOPICS This unique approach addresses all of the operating departments of a full-service hotel-Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance-from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities. For current and future hotel general managers, and hotel department heads-i.e., executive housekeepers, directors of sales, controllers, and front office managers.\u003c\/p\u003e","brand":"Mia Karts","offers":[{"title":"Default Title","offer_id":51908675109152,"sku":"NEW0131711490","price":154.72,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0980\/7426\/3840\/files\/91fTRMxuSsL.jpg?v=1782282596","url":"https:\/\/miakarts.com\/products\/hotel-operations-management-0131711490","provider":"Miakarts Books","version":"1.0","type":"link"}