{"product_id":"hotel-operations-management-013433762x","title":"Hotel Operations Management","description":"\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 013433762X\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Hayes, David\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e New\u003c\/p\u003e\u003cp\u003ePrepare future hotel general managers to efficiently supervise and run a midsize full-service hotel.Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing Mom and Pop segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotels-and their own-success.\u003c\/p\u003e","brand":"Mia Karts","offers":[{"title":"Default Title","offer_id":51531200790816,"sku":"NEW013433762X","price":171.47,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0980\/7426\/3840\/files\/512bcKi9IsL.jpg?v=1777275527","url":"https:\/\/miakarts.com\/products\/hotel-operations-management-013433762x","provider":"Miakarts Books","version":"1.0","type":"link"}