{"product_id":"its-all-about-service-how-to-lead-your-people-to-care-for-your-customers-0471716758","title":"It's All About Service: How to Lead Your People to Care for Your Customers","description":"\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 0471716758\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Pelletier, Ray\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e New\u003c\/p\u003e\u003cp\u003ePractical strategies for better customer service based on the principlesof servant-leadershipIndividuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create businesses that care for their clients-and gain an edge over the competition.\u003c\/p\u003e","brand":"Mia Karts","offers":[{"title":"Default Title","offer_id":51935050793248,"sku":"NEW0471716758","price":27.22,"currency_code":"USD","in_stock":false}],"url":"https:\/\/miakarts.com\/products\/its-all-about-service-how-to-lead-your-people-to-care-for-your-customers-0471716758","provider":"Miakarts Books","version":"1.0","type":"link"}