{"product_id":"making-customer-satisfaction-happen-0412589206","title":"Making Customer Satisfaction Happen","description":"\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 0412589206\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e McNealy, R.M.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e New\u003c\/p\u003e\u003cp\u003eThis book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.\u003c\/p\u003e","brand":"Mia Karts","offers":[{"title":"Default Title","offer_id":51859906756896,"sku":"NEW0412589206","price":101.32,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0980\/7426\/3840\/files\/618Ko_nu5XL.jpg?v=1781596002","url":"https:\/\/miakarts.com\/products\/making-customer-satisfaction-happen-0412589206","provider":"Miakarts Books","version":"1.0","type":"link"}