{"product_id":"the-big-book-of-customer-service-training-games-big-book-series-0070779740","title":"The Big Book of Customer Service Training Games (Big Book Series)","description":"\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 0070779740\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Carlaw, Peggy\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e New\u003c\/p\u003e\u003cp\u003eHelp your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.\u003c\/p\u003e","brand":"Mia Karts","offers":[{"title":"Default Title","offer_id":51531055563040,"sku":"NEW0070779740","price":13.69,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0980\/7426\/3840\/files\/71p3mmpQxlL.jpg?v=1777270977","url":"https:\/\/miakarts.com\/products\/the-big-book-of-customer-service-training-games-big-book-series-0070779740","provider":"Miakarts Books","version":"1.0","type":"link"}