{"product_id":"the-service-providers-0230514979","title":"The Service Providers","description":"\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 0230514979\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Yagil, D.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e New\u003c\/p\u003e\u003cp\u003eThe success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.\u003c\/p\u003e","brand":"Mia Karts","offers":[{"title":"Default Title","offer_id":51680385499424,"sku":"NEW0230514979","price":123.32,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0980\/7426\/3840\/files\/513WVvHKPQL.jpg?v=1779345498","url":"https:\/\/miakarts.com\/products\/the-service-providers-0230514979","provider":"Miakarts Books","version":"1.0","type":"link"}