{"product_id":"what-to-say-to-a-porcupine-20-humorous-tales-that-get-to-the-heart-of-great-customer-service-0814416799","title":"What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service","description":"\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 0814416799\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e Gallagher, Richard\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e New\u003c\/p\u003e\u003cp\u003eWhat to Say to a Porcupine uses the format of Aesops fables to illustrate fundamental principles of customer service in a quick and lighthearted way.What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence.In this book, youll explore how: great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in By a Hare; theres a better way to great your customers, as one grizzly honey-shop owner discovers in Bear with Me; and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this books titular story What to Say to a Porcupine.Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.\u003c\/p\u003e","brand":"Mia Karts","offers":[{"title":"Default Title","offer_id":51974527549728,"sku":"NEW0814416799","price":16.19,"currency_code":"USD","in_stock":true}],"url":"https:\/\/miakarts.com\/products\/what-to-say-to-a-porcupine-20-humorous-tales-that-get-to-the-heart-of-great-customer-service-0814416799","provider":"Miakarts Books","version":"1.0","type":"link"}