{"product_id":"whats-the-secret-to-providing-a-world-class-customer-experience-0470196122","title":"What's the Secret?: To Providing a World-Class Customer Experience","description":"\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 0470196122\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e DiJulius III, John R.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e New\u003c\/p\u003e\u003cp\u003eWhat's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.\u003c\/p\u003e","brand":"Mia Karts","offers":[{"title":"Default Title","offer_id":51866327875872,"sku":"NEW0470196122","price":18.22,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0980\/7426\/3840\/files\/61WF5lOB1lL.jpg?v=1781675302","url":"https:\/\/miakarts.com\/products\/whats-the-secret-to-providing-a-world-class-customer-experience-0470196122","provider":"Miakarts Books","version":"1.0","type":"link"}