Making Customer Satisfaction Happen
MIA KARTS BOOKS
Making Customer Satisfaction Happen
Making Customer Satisfaction Happen
$23.00 CAD
Available
Book Details
- Format
- Paperback
- Language
- English
- Category
- Business & Money
- Condition
- Used
- ISBN-13
- 9780412786303
- ISBN-10
- 0412786303
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ISBN: 0412786303
Author: McNealy, R. M.
Condition: Used
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
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Making Customer Satisfaction Happen
$23.00 CAD
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