What Customers Like About You : Adding Emotional Value for Service Excellence and Compe...
MIA KARTS BOOKS
What Customers Like About You : Adding Emotional Value fo...
What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage
$27.00 CAD
Available
Book Details
- Format
- Hardcover
- Language
- English
- Category
- Management & Leadership
- Condition
- Used
- ISBN-13
- 9781857882018
- ISBN-10
- 1857882016
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ISBN: 1857882016
Author: Freemantle, David
Condition: Used
Over the last two years David Freemantle has studied hundreds of companies around the world to discover how they achieved their competitive advantage. In What Customers Like About You he reveals the secret of their success: emotional value (e-value).
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What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage
$27.00 CAD
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