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Making Customer Satisfaction Happen

Making Customer Satisfaction Happen

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Making Customer Satisfaction Happen
  • Making Customer Satisfaction Happen

    Making Customer Satisfaction Happen

    £13.00 GBP
    Available

    Book Details

    Format
    Paperback
    Language
    English
    Category
    Business & Money
    Condition
    Used
    ISBN-13
    9780412786303
    ISBN-10
    0412786303

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    Product description

    ISBN: 0412786303

    Author: McNealy, R. M.

    Condition: Used

    This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
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    Making Customer Satisfaction Happen

    £13.00 GBP

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