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Damage & Defective Products

At Miakarts Bookstore, we know how frustrating it can be to receive an item that isn’t in perfect condition. Your satisfaction matters to us, and we are committed to resolving any issues with damaged or defective products as quickly and smoothly as possible. This policy explains how to report a concern and what you can expect from us.

1. Reporting Damaged or Defective Items

To help us assist you efficiently, please follow these guidelines:

  • Please notify us of any damaged or defective items within 36 hours of delivery.

  • Claims submitted more than 7 days after delivery may not be eligible for replacement or resolution.

  • This policy applies only to items that were damaged during shipping or have a manufacturing defect.

  • Damage caused by improper handling, storage, or use after delivery is not covered.

2. How to Submit a Damage Claim

Filing a claim is simple. Please complete the following steps:

  1. Contact Our Support Team
    Email us at accounts@miakarts.com with your order number and a brief description of the issue.

  2. Provide Clear Documentation
    Please include clear, high-quality photos showing:

    • The damaged area (close-up and full view)

    • The item packaging

    • Any visible labels or identifying details (if applicable)

  3. Retain the Item and Packaging
    Please keep the damaged item and all original packaging until the claim is fully resolved. Do not discard them, as they may be required for inspection or return.

📌 Tip: Clear photos help us review and resolve your claim faster.

3. Our Resolution Options

Once your claim is reviewed, Miakarts Bookstore will work with you to provide one of the following solutions:

  • Replacement: A replacement item will be sent at no additional cost whenever possible.

  • Partial Credit: For minor damage or when replacement is not practical, a partial refund may be issued.

  • Refund or Exchange: If a replacement is unavailable, we may offer a full refund or exchange for an alternative item.

All shipping costs related to approved damage claims are covered by Miakarts Bookstore.

4. Important Considerations

  • Product Odor: Natural or packaging-related odors are not considered defects and fall under our standard return policy.

  • Buyer’s Remorse: Requests based on a change of mind are not covered by this policy and may be subject to restocking fees.

  • Assessment: Each claim is reviewed individually to ensure a fair and appropriate resolution.

5. Resolution Timeline

  • You will receive an update on your claim within 7 business days of submission.

  • Resolution times may vary depending on the carrier and claim complexity.

  • We are committed to clear communication and will keep you informed throughout the process.

6. Customer Support

If you believe your item arrived damaged or defective, please contact us:

Miakarts Bookstore
📧 Email: accounts@miakarts.com

Our support team is here to help and will guide you through every step of the process.

7. Exclusions & Final Decisions

  • This policy does not cover damage caused by misuse, improper storage, normal wear and tear, or accidental damage after delivery.

  • Custom, special-order, or non-returnable items may not be eligible.

  • All decisions regarding damaged or defective item claims are made by Miakarts Bookstore and are considered final.

Our Commitment to You

Thank you for shopping with Miakarts Bookstore. We take pride in delivering quality products and dependable service. If an issue ever arises, you can trust us to work diligently toward a fair and positive resolution.