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Achieving Business Excellence, Quality and Performance Improvement (Thorogood Reports)
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ISBN: 1854180185
Author: Chapman, Colin
Condition: New
Product Description This valuable Report identifies all the areas critical to developing an effective performance improvement process. It is a practical guide to the use of business excellence models and frameworks, quality standards, benchmarking tools, self-assessment programs and the latest performance improvement initiatives. About the Author Colin Chapman , FAQMC, MIQA, is Senior Partner within The Blackwell Partnership, a leading management consultancy firm. The partnership are British Quality Foundation Registered providers of consultancy and training, and specialise in the use of The Business Excellence Model for continuous performance improvement.Dennis Hopper , FHCIMA, is an Associate of The Blackwell Partnership, proving specific guidance on the issues facing the catering and hospitality industries. He is also a British Quality Foundation approved assessor against the Business Excellence Model and has extensive experience in leading performance improvement programmes within many industry sectors.
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Achieving Business Excellence, Quality and Performance Improvement (Thorogood Reports)