Engaging Public Sector Clients: From Service-Delivery to Co-Production
MIA KARTS BOOKS
Book details
- Author
- John Alford
- Publisher
- MACMILLAN
- Format
- Hardcover
- Language
- English
- Category
- Economic Policy & Development
- Condition
- New
- ISBN-13
- 9780230223769
- ISBN-10
- 0230223761
- Vendor: Mia Karts
Engaging Public Sector Clients: From Service-Delivery to Co-Production
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ISBN: 0230223761
Author: Alford, John
Condition: New
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
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Engaging Public Sector Clients: From Service-Delivery to Co-Production

