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Engaging Public Sector Clients: From Service-Delivery to Co-Production
$146.09 USD
$109.32 USD
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Competitive Pricing You Can Trust — Quality You Can Rely On.
ISBN: 0230223761
Author: Alford, John
Condition: New
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
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Engaging Public Sector Clients: From Service-Delivery to Co-Production
$146.09 USD
$109.32 USD