How to Talk to Customers: Create a Great Impression Every Time with MAGIC
MIA KARTS BOOKS
How to Talk to Customers: Create a Great Impression Every Time with MAGIC
Book Details
- Format
- Hardcover
- Language
- English
- Category
- Customer Relations
- Condition
- Used
- ISBN-13
- 9780787987527
- ISBN-10
- 0787987522
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ISBN: 0787987522
Author: Berenbaum, Diane
Condition: Used
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.For more on this book, visit www.howtotalktocustomers.com
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How to Talk to Customers: Create a Great Impression Every Time with MAGIC
