Introduction to Modern Statistical Quality Control and Management

ISBN: 1884015506

Author: Swift, Jill

Condition: Used

PART I: QUALITY MANAGEMENTTotal Quality Management: Concepts and PrinciplesTools and TechniquesImplementationQuality InnovatorsWalter A. ShewhartW. Edwards DemingKaoru IshikawaJoseph M. JuranPART II: QUALITY AWARDSMalcolm Baldrige National Quality AwardGeorge M. Low Award (NASA Excellence Award)The Deming PrizePART III: QUALITY TOOLS AND METHODSData and SamplingProblem Identification ToolsBrainstormingNominal Group TechniqueMultivotingThe Seven Basic Quality Control ToolsCheck SheetsFlowchartsGraphsHistogramsPareto ChartsCause-and-Effect DiagramsScatter DiagramsControl ChartsControl Charts for VariablesUses of Control ChartsVariables Control ChartsApplication of Variables Control ChartsInterpreting the ChartsControl Charts for AttributesFraction Non-Conforming (p Chart)Number Non-Conforming (np Chart)Non-ConformitiesWhen to Use the Different Control ChartsQuality Improvement StoriesWhat is a Quality Improvement StoryStep 1: Identify the Problem AreaStep 2: Observe and Identify Causes of the ProblemStep 3: Analyze, Identify, and Verify Root Cause(s) of the ProblemStep 4: Plan and Implement Preventive ActionStep 5: Check Effectiveness of Action TakenStep 6: Standardize Process ImprovementStep 7: Determine Future ActionOther ConsiderationsThe Seven Quality Management ToolsAffinity Diagram (KJ Method )Relations Diagram (Interrelationship Digraph)Systematic Diagram (Tree Diagram)Matrix DiagramMatrix Data-Analysis (Prioritization Matrices)Process Decision Program ChartArrow Diagrams (Activity Network Diagram)PART IV: OTHER QUALITY ISSUESQuality Function DeploymentWhat Is Quality Function DeploymentMethodologyRelationship Matrix ConstructionResultsBenefitsBenchmarkingThe Benchmarking ProcessSpecial ConsiderationsQuality TeamsWhat Are Quality Teams?Types of teamsCore Team ParticipantsSelection of Problem or Improvement GuidelinesTeam Meeting GuidelinesISO 9000International Organization for StandardizationISO 9000Final CommentsPART V: APPENDICESThe European Community: Emergence and Governing InstitutionsThe European CommunityInstitutions of the European CommunityBibliographyNormal Distribution TableFactors Used to Construct Variables Control ChartsData Collection and Plotting Forms for Attributes and Variables Control ChartsINDEXReviews: