ITSM: QuickStart Guide - The Simplified Beginner's Guide to IT Service Management

ISBN: 1945051086

Author: Technology, ClydeBank

Condition: Used

IT Service Management, SimplifiedIT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Beginners, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.The reader is treated to a comparative analysis of several ITSM philosophies and systematic components. From the core facets of ITIL (Information Technology Infrastructure Library) to more specialized ITSM frameworks such as ISO/IEC 20000 and eTOM, ITSM For Beginners offers readers a comprehensive look at the various theories and metrics that define ITSM.In this book, Clydebank Media brings big ideas down to earth for the everyday reader. ITSM For Beginners is the perfect orientation guide for the IT Professionals first forays into the culture and language of ITSM. The book is also a great choice for non-technical professionals seeking a more fruitful and seamless interface with IT personnel and assets.You'll Learn...In-depth Summary and Analyses of core ITIL Life Cycle Phases and Sub-Components Case Studies in ITSM Application Getting Employees to buy in to ITSM by Implementing from the Bottom Up Creating and Leveraging Service Catalogues to Clarify and Regiment IT Costs The Capability Maturity Model and its Five Evolutionary StagesA Risk-Free Purchase - No Questions Asked Money Back GuaranteeWe are so confident that methods outlined in this book will help you understand IT Service Management that we're willing to let you try the book risk-free. If you are not fully satisfied with the product, simply let us know and we will provide a 100% full refund. Thats right, a 100% Money-Back Guarantee! What reason do you have to not give this book a try?Scroll Up To The Top Of The Page And Click The Orange "Buy Now" Icon On The Right Side Right Now!ClydeBank Media LLCAll Rights Reserved