Making Customer Satisfaction Happen
MIA KARTS BOOKS
Making Customer Satisfaction Happen
- Vendor: Mia Karts
Making Customer Satisfaction Happen
$94.92 USD
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Book Details
- Author
- R.M. McNealy
- Publisher
- Springer
- Format
- Hardcover
- Language
- English
- Category
- Production & Operations
- Condition
- New
- ISBN-13
- 9780412589201
- ISBN-10
- 0412589206
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ISBN: 0412589206
Author: McNealy, R.M.
Condition: New
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
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Making Customer Satisfaction Happen
$94.92 USD
