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Making Customer Satisfaction Happen
$126.65 USD
$101.32 USD
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Competitive Pricing You Can Trust — Quality You Can Rely On.
ISBN: 0412589206
Author: McNealy, R.M.
Condition: New
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
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Making Customer Satisfaction Happen
$126.65 USD
$101.32 USD