- Vendor: Miakarts Books
Managing Front Office Operations by Michael L. Kasavana
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ISBN: 0866125507
Author: Michael L. Kasavana
Condition: new
the tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry.
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Managing Front Office Operations by Michael L. Kasavana