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Quality Is Personal: A Foundation For Total Quality Management
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Competitive Pricing You Can Trust — Quality You Can Rely On.
ISBN: 0029266254
Author: Harry V. Roberts
Condition: New
In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.
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Quality Is Personal: A Foundation For Total Quality Management

