Raving Fans: A Revolutionary Approach to Customer Service
MIA KARTS BOOKS
- Vendor: Mia Karts
Raving Fans: A Revolutionary Approach to Customer Service
Book Details
- Author
- Kenneth Blanchard
- Publisher
- Random House Audio
- Format
- Audiocd
- Language
- English
- Category
- Management
- Condition
- New
- ISBN-13
- 9780739309537
- ISBN-10
- 0739309536
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ISBN: 0739309536
Author: Blanchard, Kenneth
Condition: New
Note: This is an Audiobook (Audio CD) and does not include actual book.Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
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Raving Fans: A Revolutionary Approach to Customer Service
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