Restaurant Training Manual: A Complete Restaurant Training Manual - Management, Servers, Bartenders, Barbacks, Greeters, Cooks Prep Cooks and Dishwashers

ISBN: 1530868467

Author: Schim, Mr. Jeffrey D

Condition: New

Whether you are a new restaurant or an existing restaurant, the restaurant training manual will be the perfect guide to train your management and staff members. This guide covers all aspects of restaurant management and operations. This training manual goes into detail on how to provide top notch customer service, kitchen and food preparation, tracking inventory and sales, managing food and labor cost, how to be prepared for emergencies and daily restaurant operations. Use different sections in this manual to train cooks, prep cooks, dishwashers, servers, greeters, bartenders and barbacks. We recommend using the entire manual to train managers since they need to know all the areas in the restaurant.The information in this manual has been used in many successful restaurants. The material in this manual was created by individuals who worked in the restaurant industry and know how to create a thriving business with exceptional customer service.The manual includes the following management topics:OrientationSexual HarassmentOpen Door PolicyMinor LawsWhat Makes a Great Manager?Manager Job DescriptionHiring and Termination ProceduresInterviewing and Hiring ProcessApplication and HiringDos and Donts of HiringInterviewing ProcessSuspending/Terminating EmployeesThe Managers Walk-through and Figure EightsOpening/Closing Manager ResponsibilitiesOpening Manager ResponsibilitiesClosing Manager ResponsibilitiesRestaurant Pre-Shift Alley RallyCall OutsCommunication SkillsHow to Read Body LanguageThe Customers EyesHow to Prevent Guest ComplaintsGuest RecoveryRestaurant SafetyFlow of FoodFood Safety & AllergensTime & TemperatureFood Borne IllnessCash Procedures & Bank DepositsManager Computer FunctionsBookkeepingManagement Cash Register AuditsManagement Safe Fund AuditsManagement Perpetual Inventory AuditLabor and Food Cost AwarenessFood Cost Awareness & InventoryFood Cost Awareness & TheftFood Cost Awareness & Preventive MeasuresRestaurant Prime CostRestaurant Emergency ProceduresRefrigerator Units / Freezer Units ProceduresRobberiesFiresResponsibility of Owner/Employer