- Vendor: Mia Karts
Service Success! Lessons From a Leader on How to Turn Around a Service Business
Free U.S. shipping on all orders. Free international shipping on orders over $99
All orders are dispatched the next business day!
Competitive Pricing You Can Trust — Quality You Can Rely On.
ISBN: 0471591297
Author: Kaplan, Daniel I.
Condition: New
Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business. Provides a straightforward, practical case study of managing for excellence along with invaluable insight into the potentials and limitations inherent in the management systems under which organizations operate.
Have a question?
Service Success! Lessons From a Leader on How to Turn Around a Service Business