Service Success! Lessons From a Leader on How to Turn Around a Service Business
MIA KARTS BOOKS
Book details
- Author
- Daniel I. Kaplan
- Publisher
- Wiley
- Format
- Hardcover
- Language
- English
- Category
- Economics
- Condition
- New
- ISBN-13
- 9780471591290
- ISBN-10
- 0471591297
- Vendor: Mia Karts
Service Success! Lessons From a Leader on How to Turn Around a Service Business
Free U.S. shipping on all orders. International shipping is calculated at checkout.
ISBN: 0471591297
Author: Kaplan, Daniel I.
Condition: New
Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business. Provides a straightforward, practical case study of managing for excellence along with invaluable insight into the potentials and limitations inherent in the management systems under which organizations operate.
Have a question?
Service Success! Lessons From a Leader on How to Turn Around a Service Business
You May Also Like
More in Success
