Strategic Database Marketing 4e: The Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Program

ISBN: 0071773487

Author: Hughes, Arthur Middleton

Condition: New

Use the latest digital technologies for lifelong customers and repeat salesArthur Middleton Hughes is database marketings Great Explainer. He has a unique gift for taking complex subjects and breaking them down in ways people can easily understand. This is the most approachable book I have ever read on the subject.-Ken Magill, Publisher, The Magill ReportStrategic Database Marketing is a must-read for anyone in CRM or e-mail marketing. The Customer Lifetime Value information and formula is critical to utilize. Arthurs information makes it easy to update with your e-mail metrics and improve KPIs to know the success of each marketing program.-David Horwedel, eCRM Program Manager, DellArthur Hughes is truly a direct marketing database guru. This edition of Strategic Database Marketing [is a] must-read for any marketer in todays ever-changing environment.-Vicki Updike, President, Miles Kimball CompanyStrategic Database Marketing objectively challenges the very way we go about using our data and where we should be going in the future. It is an important, informative, and enjoyable read.-Matt Edgar, Founder, Global Marketing Alliance and publisher of Direct Marketing InternationalStrategic Database Marketing provides the fundamentals of consumer data management that every marketer should know. Arthurs insight into utilizing e-mail and social media both as a data source and communication medium is key to creating the highly relevant and targeted messaging that todays consumers demand.-Angela Sanchez, Sr. Director of Marketing, Universal Music GroupArthur Hughes describes how smart marketers amass the mounds of valuable customer data accumulated by their company, find common characteristics among those individuals, and then suggest a product or service that customers will be eager to purchase-even before they know they want to buy it.-Kathryn Kiritsis, Director Online Marketing, Avis Budget GroupRead this book if you are looking to make sense of the complexities of database marketing in the digital world. Mr. Hughes has produced a tour de force.-Steve Cobden, CMO, Thompson & Company of Tampa, Inc.I have learned so much from Arthur Hughes over the years! This book is no exception. He continues not only to address theory, but also offer practical, measurable application.-Sue Coakley, Sr. Director, Customer Contact Strategy, Yahoo!About the Book:Since the previous edition of Strategic Database Marketing was published in 2006, digital tools like Google, e-mail, mobile devices, and social networking sites have completely changed the game. Customer outreach knows no boundaries, program management is more complex, and smart use of databases is absolutely critical to success. With these new challenges, though, come great opportunities-and this thoroughly updated new edition has everything you need to seize them all.Retaining all the tips, tactics, and strategies that have made Strategic Database Marketing the go-to resource for marketers who take their craft seriously, this classic guide gives you the most current tools and techniques for gathering and measuring metrics and making accurate predictions with them.Completely revised and updated, this new edition covers all the foundational database marketing principles and practices, including: Lifetime value (LTV) Building profits with recency and frequency The off-e-mail sales multiplier Customer and subscriber acquisition Monetary (RFM) analysis Expanding retail store traffic Customer segmentation Analytics and modeling Loyalty marketing Measuring the impact of social media Testing and control groups Business-to-business database marketingAll quizzes, forms, strategies, charts, and graphs are available online for instant reference and downloads. The book also enables you to calculate the lifetime value of your subscribers and customers and sample online databases to quantify your efforts.The personal customer information stored in your companys data