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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
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ISBN: 0471702862
Author: Robert Spector
Condition: New
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the Nordstrom of your industry. Designed for customer service managers and trainers, as well as business owners, its an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the worlds best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.
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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization