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The Quality Business: Quality Issues in the Smaller Firm (Routledge Studies in Entrepreneurship and Small Business)
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Competitive Pricing You Can Trust — Quality You Can Rely On.
ISBN: 0415146089
Author: Blackburn, Robert
Condition: New
This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:* the relevance of formal quality standards such as BS 5750 to small firms* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management* interviews with a selected sample of over 150 owner-managers* detailed case studies of small firms* analysis of self-generated quality strategies* the variety of formal methods of quality control.
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The Quality Business: Quality Issues in the Smaller Firm (Routledge Studies in Entrepreneurship and Small Business)