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The Service Providers
$133.77 USD
$123.32 USD
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ISBN: 0230514979
Author: Yagil, D.
Condition: New
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
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The Service Providers
$133.77 USD
$123.32 USD