The Service Providers
MIA KARTS BOOKS
The Service Providers
Book details
- Author
- D. Yagil
- Publisher
- MACMILLAN
- Format
- Hardcover
- Language
- English
- Category
- Consumer Behavior
- Condition
- New
- ISBN-13
- 9780230514973
- ISBN-10
- 0230514979
- Vendor: Mia Karts
The Service Providers
$123.32 USD
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ISBN: 0230514979
Author: Yagil, D.
Condition: New
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
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The Service Providers
$123.32 USD
