What's the Secret?: To Providing a World-Class Customer Experience
MIA KARTS BOOKS
- Vendor: Mia Karts
What's the Secret?: To Providing a World-Class Customer Experience
Book Details
- Author
- John R. DiJulius III
- Publisher
- Wiley
- Format
- Hardcover
- Language
- English
- Category
- Consumer Behavior
- Condition
- New
- ISBN-13
- 9780470196120
- ISBN-10
- 0470196122
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ISBN: 0470196122
Author: DiJulius III, John R.
Condition: New
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
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What's the Secret?: To Providing a World-Class Customer Experience
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