Service Success! Lessons From a Leader on How to Turn Around a Service Business
MIA KARTS BOOKS
- Vendor: Mia Karts
Service Success! Lessons From a Leader on How to Turn Around a Service Business
Book Details
- Format
- Hardcover
- Language
- English
- Category
- Economics
- Condition
- Used
- ISBN-13
- 9780471591290
- ISBN-10
- 0471591297
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ISBN: 0471591297
Author: Kaplan, Daniel I.
Condition: Used
Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business. Provides a straightforward, practical case study of managing for excellence along with invaluable insight into the potentials and limitations inherent in the management systems under which organizations operate.
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Service Success! Lessons From a Leader on How to Turn Around a Service Business
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